274 lines
13 KiB
PHP
274 lines
13 KiB
PHP
<?php
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namespace App\Http\Controllers;
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use Illuminate\Http\Request;
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use App\Models;
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use Session;
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use Illuminate\Support\Facades\File;
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class SupportTicketsController extends Controller
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{
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//
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public function index(){
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$data = [
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'page_title' => 'Support Tickets Home',
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'current_user' => session('current_user')
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];
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return view('support-ticket.landing', $data);
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}
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public function ticketlist(){
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$data = [
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'page_title' => 'Support Tickets List',
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'current_user' => session('current_user')
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];
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return view('support-ticket.index', $data);
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}
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public function getSuppoerTicketJson(Request $request)
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{
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#$this->log_query();
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$supportticket_arr = \DB::table('support_tickets')
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->join('staff_members AS staffcreate', 'staffcreate.id', '=', 'support_tickets.created_by_id')
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->join('staff_members AS assignedTo', 'assignedTo.id', '=', 'support_tickets.assigned_to_id')
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// ->join('network_operators', 'network_operators.id', '=', 'support_tickets.network_id')
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// ->join('clients', 'clients.id', '=', 'support_tickets.client_id')
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->select('support_tickets.id', 'support_tickets.case_number', 'support_tickets.subject', 'support_tickets.body', 'support_tickets.created_by_id', 'support_tickets.status', 'support_tickets.created_at', 'support_tickets.assigned_to_id', 'staffcreate.name As createdBy', 'assignedTo.name AS assignedToName')
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->orderBy('support_tickets.id', 'ASC')
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->paginate(15);
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if($request->has('keyword')){
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$queries = [];
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$keyword = $request->keyword;
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$queries['keyword'] = $keyword;
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$supportticket_arr = \DB::table('support_tickets')
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->join('staff_members AS staffcreate', 'staffcreate.id', '=', 'support_tickets.created_by_id')
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->join('staff_members AS assignedTo', 'assignedTo.id', '=', 'support_tickets.assigned_to_id')
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->select('support_tickets.id', 'support_tickets.case_number', 'support_tickets.subject', 'support_tickets.body', 'support_tickets.created_by_id', 'support_tickets.status', 'support_tickets.created_at', 'support_tickets.assigned_to_id', 'staffcreate.name As createdBy', 'assignedTo.name AS assignedToName')
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->whereRaw("support_tickets.case_number LIKE '%$keyword%' OR assignedTo.name LIKE '%$keyword%' OR support_tickets.status LIKE '%$keyword%' OR support_tickets.body LIKE '%$keyword%' OR staffcreate.name LIKE '%$keyword%' OR support_tickets.created_at LIKE '%$keyword%'")
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->orderBy('support_tickets.id', 'ASC')
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->paginate(15)->appends($queries);
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}
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return response()->json($supportticket_arr);
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}
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public function create()
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{
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#$network_arr = Models\NetworkOps::pluck('name','country');
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$networks = \DB::table('network_operators')->Select(\DB::raw('concat(name, " (", country, ")") AS networkvalue, concat(name, " (", country, ")") AS network'))->orderBy('network')->get()->toArray();
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$network_arr = array_pluck($networks, 'network', 'networkvalue');
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$direct_mno_arr = ['YES' => 'YES', 'NO' => 'NO'];
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// dd($network_arr);
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#$network_arr = array_combine($network_arr, $network_arr);
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// $clients = Models\Client::pluck('name', 'name');
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$clients = \DB::table('clients')->Select(\DB::raw('concat(name, " (", country, ")") AS clientvalue, concat(name, " (", country, ")") AS client'))->orderBy('client')->get()->toArray();
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$client_arr = array_pluck($clients, 'client', 'clientvalue');
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$staffmembers = Models\StaffMember::pluck('name', 'id');
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#$status = ['Pending' => 'Pending', 'Inactive' => 'Inactive', 'Approved' => 'Approved'];
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#$status = ['Applied to MNO', 'Applied to Aggregator', 'Approved on MNO', 'Approved on Aggregator', 'Active', 'InActive'];
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$status = [
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'Applied to MNO' => 'Applied to MNO',
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'Applied to Aggregator' => 'Applied to Aggregator',
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'Approved on MNO' => 'Approved on MNO',
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'Approved on Aggregator' => 'Approved on Aggregator',
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'Active' => 'Active',
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'Inactive' => 'InActive'
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];
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$data = [
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'page_title' => 'Create Sender ID',
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'network_arr' => $network_arr,
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'status' => $status,
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'clients' => $client_arr,
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'direct_mno_arr' => $direct_mno_arr,
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'staffmembers' => $staffmembers
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];
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// dd($data);
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return view('support-ticket.create', $data);
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}
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public function store(Request $request)
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{
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$request->validate([
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'subject' => 'sometimes',
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'body' => 'required',
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'attachment' => 'sometimes',
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//max:10240|mimes:png,jpg,jpeg,bmp,pdf,doc,docx,xlx,xlsx,pptx,ppt
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]);
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// dd($request->all());
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//Generate case number here
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$case_number = "ERP-" . date('Y-m-d-') . time();
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$ticket_arr = $request->except('_token');
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$ticket_arr['case_number'] = $case_number;
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$ticket_arr['assigned_to_id'] = 1; // change this
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$ticket_arr['created_by_id'] = session('current_user.id'); // change this
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$result = Models\SupportTicket::create($ticket_arr);
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if ($request->attachment !== null) {
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if ($request->file('attachment')->isValid()) {
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//dd($request->all());
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$filename = "erp_" . time() . str_random(4) . "." . $request->attachment->extension();
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$request->attachment->storeAs('supportticket_files', $filename, 'public');
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$document_arr['filename'] = $filename;
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$document_arr['file_extension'] = $request->document_one->extension();
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$document_arr['file_reff'] = time() . uniqid();
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$document_arr['case_number'] = $case_number;
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$document_arr['uploaded_by'] = session('current_user.id');
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$result = Models\SupportTicketsDocument::create($document_arr);
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}
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}
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Session::flash('success_message', 'Support Ticket successfully created');
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return redirect(url('supporttickets/list'));
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}
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public function edit($id){
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$support_ticket = Models\SupportTicket::findOrFail($id);
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$data = [
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'page_title' => 'Edit Support',
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'support_ticket' => $support_ticket,
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];
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return view('support-ticket.edit', $data);
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}
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public function update(Request $request, $id)
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{
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$request->validate([
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'subject' => 'sometimes',
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'body' => 'required',
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'attachment' => 'sometimes',
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]);
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$support_ticket = Models\SupportTicket::findOrFail($id);
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$support_ticket->body = $request->body;
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$support_ticket->body = $request->subject;
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$support_ticket->save();
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Session::flash('success_message', 'Support Ticket successfully Updated');
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return redirect(url('supporttickets/list'));
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}
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public function fileStore(Requests\BranchFilesRequest $request)
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{
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if ($request->has('document_one') && $request->has('document_one_name')) {
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if ($request->file('document_one')->isValid()) {
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$filename = "erp_" . time() . str_random(6) . "." . $request->document_one->extension();
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$request->document_one->storeAs('branch_files', $filename, 'public');
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$document_arr['filename'] = $filename;
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$document_arr['branch_id'] = $request->branch_id;
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$document_arr['file_path'] = $filename;
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$document_arr['file_extension'] = $request->document_one->extension();
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$document_arr['file_reff'] = time() . uniqid();
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$document_arr['name'] = $request->document_one_name;
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$document_arr['validity_period'] = $request->validity_period_one;
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$document_arr['uploaded_by'] = session('current_user.id');
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$result = Models\BranchFile::create($document_arr);
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}
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}
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if ($request->has('document_two') && $request->has('document_two_name')) {
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if ($request->file('document_two')->isValid()) {
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$filename = "erp_" . time() . str_random(6) . "." . $request->document_two->extension();
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$request->document_two->storeAs('branch_files', $filename, 'public');
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$document_arr['filename'] = $filename;
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$document_arr['branch_id'] = $request->branch_id;
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$document_arr['file_path'] = $filename;
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$document_arr['file_extension'] = $request->document_two->extension();
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$document_arr['file_reff'] = time() . uniqid();
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$document_arr['name'] = $request->document_two_name;
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$document_arr['validity_period'] = $request->validity_period_two;
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$document_arr['uploaded_by'] = session('current_user.id');
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$result = Models\BranchFile::create($document_arr);
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}
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}
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if ($request->has('document_three') && $request->has('document_three_name')) {
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if ($request->file('document_three')->isValid()) {
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$filename = "erp_" . time() . str_random(6) . "." . $request->document_three->extension();
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$request->document_three->storeAs('branch_files', $filename, 'public');
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$document_arr['filename'] = $filename;
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$document_arr['branch_id'] = $request->branch_id;
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$document_arr['file_path'] = $filename;
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$document_arr['file_extension'] = $request->document_three->extension();
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$document_arr['file_reff'] = time() . uniqid();
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$document_arr['name'] = $request->document_three_name;
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$document_arr['validity_period'] = $request->validity_period_third;
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$document_arr['uploaded_by'] = session('current_user.id');
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$result = Models\BranchFile::create($document_arr);
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}
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}
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Session::flash('success_message', 'Document(s) successfully uploaded');
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return redirect(url('supporttickets/list'));
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}
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public function filesUpdate(Request $request)
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{
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$request->validate([
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'document_one_name' => 'required',
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'id' => 'required',
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'validity_period_one' => 'sometimes',
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'document_one' => 'max:10240|mimes:png,jpg,jpeg,bmp,pdf,doc,docx,xlx,xlsx,pptx,ppt',
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]);
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$document = Models\BranchFile::findOrFail($request->id);
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$document->name = $request->document_one_name;
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$document->validity_period = $request->validity_period_one;
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if ($request->has('document_one')) {
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if ($request->file('document_one')->isValid()) {
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$filename = "erp_" . time() . str_random(6) . "." . $request->document_one->extension();
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$request->document_one->storeAs('branch_files', $filename, 'public');
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$document->file_path = $filename;
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$document->file_extension = $request->document_one->extension();
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$document->file_reff = time() . uniqid();
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//$document->name = $request->document_one_name;
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$document->uploaded_by = session('current_user.id');
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}
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}
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$result = $document->save();
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Session::flash('success_message', 'Document(s) successfully updated');
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return redirect(url('supporttickets/list'));
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}
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public function show_edit_files_form($id){
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$document = Models\BranchFile::findOrFail($id);
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$data = [
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'page_title' => 'Update Document',
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'document' => $document
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];
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return view('supporttickets.filesedit', $data);
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}
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public function getDocument($id)
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{
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$branch_file = Models\BranchFile::with('branch_info')->findOrFail($id);
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$file = public_path('documents/branch_files/') . $branch_file->file_path;
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$headers = []; //['Content-Type: application/pdf'];
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$filename = $branch_file->branch_info->name . "_" . $branch_file->name;
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$filename = $this->cleanStr($filename);
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$filename = $filename . "." . $branch_file->file_extension;
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// $filename = str_replace(' ', '_', $filename);
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return \Response::download($file, $filename, $headers);
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}
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public function cleanStr($string){
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// Replaces all spaces with hyphens.
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$string = str_replace(' ', '-', $string);
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// Removes special chars.
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$string = preg_replace('/[^A-Za-z0-9\-]/', '', $string);
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// Replaces multiple hyphens with single one.
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$string = preg_replace('/-+/', '_', $string);
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return $string;
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}
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}
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