worked on the new onboarding steps

pending-issues.md

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+# Onboarding process
+
+# Date 2024-01-18
+i Effie,
+Lets have app fee and development once off 100,000 and at 13% annual maintenance, which reminds me we are not billing customers for support and annual maintenance ☹.
+@'Kwesi Banson' we need to add these on the ERP.
+Kind Regards,
+Sam
+
+
+Thank you sir, 
+
+Has it been uploaded on the ERP
+@'Kwesi Banson' I think these documents need special locking and even encryption – think about it,
+Kind Regards,
+Sam
+
+
+# Mansa's Request
+ERP request- A report for all new clients uploaded on ERP for the week and corresponding Account Manager. 
+Needed  on friday by 10am.
+
+# Mphatso's
+Great idea on the performance indicators, I have a suggestion for clients that are live.
+ 
+When these are being edited, there’s no indicator that applies for their level of activity.
+ 
+Could we add something on traffic flow as the other options would not necessarily apply.